Refund policy

Last updated: June 21, 2026

At BarFlow, customer satisfaction is important to us. If your item arrives damaged, defective, or incorrect, please contact us at support@barflow.store within 14 days of receiving your order. We will review your request and work to provide a suitable solution.

30-Day Return Policy

We offer a 30-day return policy. This means you have 30 days after receiving your order to request a return.

To be eligible for a return, the item must:
• Be unused and in its original condition.
• Be in its original packaging.
• Include proof of purchase or order confirmation.

Return Requests

To start a return, please contact us at:

support@barflow.store

Please include:
• Your order number.
• The reason for the return.
• Photos if the item is damaged or incorrect.

Return instructions and the return address will be provided after your request has been reviewed and approved.

Damaged or Incorrect Items

Please inspect your order upon delivery. If your item arrives damaged, defective, or incorrect, contact us immediately so we can evaluate the issue and make it right.

Non-Returnable Items

We do not accept returns for:
• Items damaged due to misuse.
• Products showing signs of normal wear and tear.
• Sale items.
• Gift cards.

Exchanges

If you wish to exchange a product, please contact us first. Depending on the situation, we may offer a replacement or an alternative solution.

European Union Customers

If your order is delivered within the European Union, you may have the right to cancel or return your order within 14 days in accordance with applicable consumer protection laws.

Refunds

Once a returned item has been received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be issued to the original payment method within 10 business days. Processing times may vary depending on your bank or payment provider.

Return Shipping Costs

Customers are responsible for return shipping costs unless the item arrives damaged, defective, or incorrect.

Contact

If you have any questions regarding returns or refunds, please contact us at: